Aurora - Pixxel's EO studio

Organization Setup & Management

In this guide, you'll learn how to manage your organization's essential features, including member access, team structures, projects, and security settings.

What's Covered:

• How to Access Organisation Settings
• Adding and Managing Team Members
• Creating and Organizing Teams
• Setting Up Projects
• Configuring Security Settings

How to Access Organisation Settings

1. Click the profile icon in the top left corner
2. Select "Organisation settings" from the menu
3. Use the left sidebar to navigate between different sections

Adding and Managing Team Members

Access member management through the Members section to:

• Invite new team members via email
• Assign appropriate user roles
• Manage existing member permissions

On clicking on "invite people" you can invite users via Email and select the user Role

Creating and Organising Teams

Use the Teams section to:

• Create new teams
• Organise team structures
• Manage team memberships

Setting Up Projects

Through the Projects section, you can:

• Create new projects
• View your projects or all organisation projects
• Manage project settings and access

Note: Under "My Projects" you can view "My Projects" or "All Projects"

Configuring Security Settings

Control your organisation's security through:

• Email domain management
• Access permissions

How to Use the Heatmap on the Explore Page?

The Heatmap on Aurora’s Explore page helps you visualize Pixxel's Archive imagery across the globe.

What does the Heatmap show?

When enabled, the Heatmap displays pins on the global map, each representing a Pixxel Archive image. These pins help you quickly identify where imagery is available.

Unlocked vs. Locked Images

• Unlocked Images are free to view in full resolution. These are provided as samples to help you understand the quality and type of data available.

• Locked Images require a purchase before you can view them in detail.

Filtering the Heatmap

To tailor your view, click the Heatmap icon and use the filter options in the pop-up:

• Show only Unlocked imagery by disabling Locked images

• Show only Locked imagery by disabling Unlocked images

• Or view both

This allows you to focus on the data most relevant to your needs. You can also filter by the data collection of choice.

• Change Detection
• Crop Classification using Pixxel's Fireflies
• Crop Bioparameters
• Water Quality Index
• Image clustering
• Principal Component Analysis

To perform analytics on the FF images, follow the below steps

1. Select the image you want to analyse by searching for its Image ID on the Explore page or by choosing it from the Catalog.

2. Draw the AOI for the required area and click Save. 

3. Click the Insights icon (fourth icon on the right).

4. Select the insight you want to run and choose the saved AOI from the list. 

5. Once the model has finished processing, you will be able to view the results.

Note: Please note that creating the assets and running the insights takes 25 to 45 minutes.

To keep track of the order status and capture attempts, follow the below steps 

1. Click the Order Desk icon (third icon) on the left panel.
2. Open the Placed Orders tab and select the order you want to view.
3. Please note: order status will be available only for orders that are 'In progress'. To understand the statutes, you can check this help article: link

4. Navigate to the Status tab under Task Parameters. 

   

5. Click In Progress to view: Capture attempts | Failure reasons | Capture history | Image thumbnails

   

    

We continuously improve the quality of our imagery by applying processing updates. You can check the latest processing level of any image by following these steps:

1. Open the Catalog (second icon on the left panel).
2. Select the image you want to check.
3. Click the three-dot menu (⋮) and select View More Info.
4. Under Image Info, open the Version tab.

5. The Version tab displays the latest processing level applied to your imagery

   Attaching the documentation for ease of search: Link 

Process: Reach out to the customer success team at support@pixxel.space to activate your demo org.

Here are the following features you can explore:

Order Desk 

1. Work with tokens 
2. Check out the Order Desk parameters
3. Play around with Order desk API 

Aurora 

1. Visualization—Composite, Index, Bands
2. Workflow building with Model Marketplace
3. Insight generation 
4. View Spectral Signature 
5. Split-compare features

You can join an Aurora organization in two ways:

• Using an email invitation
• Joining directly through the Aurora interface

Follow the steps below based on the method available to you.

Option 1: Join via Email Invitation (Recommended)

If you’ve received an invitation email, this is the quickest way to join.

Step 1: Open the Invitation Email
Look for an email that includes an invitation to join an organization.

Step 2: Click “Accept Invitation”
This will automatically redirect you to Aurora.

Step 3: Complete the Joining Process
You’ll be taken to the screen where you can confirm and join the workspace.

Option 2: Join Through the Aurora Interface

If you prefer joining from within Aurora when you already have a workspace, follow these steps:

Step 1: Log in to Aurora
Use your credentials to sign in.

Step 2: Open the Organization Menu
Click on the Organization Logo located at the top-left corner of the dashboard.

Step 3: Select “Create or Join an Organization”
Choose this option from the dropdown.

Step 4: Click “Join”
Confirm that you want to join an existing workspace (same interface as Step 3 in the Email flow).

This guide walks you through the process of creating your Aurora account and setting up your organisation.

1. Visit Aurora

2. Enter the email address you want to register/ Use your google account to sign up

Click Continue with Email

3. Enter the OTP sent to your email ID:

Submit OTP to continue

4. Create Organisation

5. Enter your basic details and create your workspace

On clicking on "Create" you will enter the explore page of Aurora.

Learn how to complete payments instantly on Pixxel using your credit or debit card. 

Note: This mode of payment is only applicable upto $5000. Any payment above that will have to be made via bank transfer.

What You Need
Supported cards: Visa, Mastercard, American Express, Discover.

Quick Steps

1. Go to the payment page and select Card.
2. Enter your card details: number, expiry, CVC.
3. Add your name and billing address.
4. Review the total, add any Promotional/Discount code if applicable, and click Pay.
5. Complete any bank authentication (OTP/3D Secure).
6. You’ll get a confirmation email when the payment is successful.
    

Tips

• Match your billing address exactly with your card issuer’s records.
• Save your receipt for records.

This method of payment is good for larger transactions or when card payments aren’t preferred.
 

Note: For payments over $5,000, only wire transfer is available.

Follow these steps to pay securely by transferring funds directly from your bank.

• On the payment page, choose Bank Transfer.
• Enter your contact and billing info.
• Review the order, add Promotional/Discount codes if applicable, and click Pay.
• You’ll see bank account details. Use them to send the transfer.
• Once the transfer is verified, the payment will complete and your tokens/subscription update.
• You’ll receive an invoice and receipt by email.
   

Tips

• Double-check account details before sending funds.
• Keep proof of your transfer until you receive confirmation.

This guide explains the process and requirements for canceling your tasking order.

Cancellation Process

To cancel your order:

1. Contact Pixxel's support team: Link
2. Share the order ID

Cancellation Terms

•  Orders can be cancelled if the cancellation request is made 72 hours or more before the start date(date of capture). No charges apply in this case.
• Orders cannot be cancelled within the 72-hour window before the start date (i.e., less than 72 hours before).

For any other questions about order cancellation, please reach out to our support team.

To request a refund for your Pixxel order, please follow these steps:

Contacting Support

1. Contact Pixxel's support team: Link
2. Be ready to provide your:
   • Order details
   • Account information
   • Reason for refund request

Important: Refund requests must be submitted at least 72 hours before the image is delivered.

Note: Refund requests are handled by Pixxel's support team and processing times are 4-7 Business Days.