Billing

Learn how to complete payments instantly on Pixxel using your credit or debit card. 

Note: This mode of payment is only applicable upto $5000. Any payment above that will have to be made via bank transfer.

What You Need
Supported cards: Visa, Mastercard, American Express, Discover.

Quick Steps

1. Go to the payment page and select Card.
2. Enter your card details: number, expiry, CVC.
3. Add your name and billing address.
4. Review the total, add any Promotional/Discount code if applicable, and click Pay.
5. Complete any bank authentication (OTP/3D Secure).
6. You’ll get a confirmation email when the payment is successful.
    

Tips

• Match your billing address exactly with your card issuer’s records.
• Save your receipt for records.

This method of payment is good for larger transactions or when card payments aren’t preferred.
 

Note: For payments over $5,000, only wire transfer is available.

Follow these steps to pay securely by transferring funds directly from your bank.

• On the payment page, choose Bank Transfer.
• Enter your contact and billing info.
• Review the order, add Promotional/Discount codes if applicable, and click Pay.
• You’ll see bank account details. Use them to send the transfer.
• Once the transfer is verified, the payment will complete and your tokens/subscription update.
• You’ll receive an invoice and receipt by email.
   

Tips

• Double-check account details before sending funds.
• Keep proof of your transfer until you receive confirmation.

This guide explains the process and requirements for canceling your tasking order.

Cancellation Process

To cancel your order:

1. Contact Pixxel's support team: Link
2. Share the order ID

Cancellation Terms

•  Orders can be cancelled if the cancellation request is made 72 hours or more before the start date(date of capture). No charges apply in this case.
• Orders cannot be cancelled within the 72-hour window before the start date (i.e., less than 72 hours before).

For any other questions about order cancellation, please reach out to our support team.

To request a refund for your Pixxel order, please follow these steps:

Contacting Support

1. Contact Pixxel's support team: Link
2. Be ready to provide your:
   • Order details
   • Account information
   • Reason for refund request

Important: Refund requests must be submitted at least 72 hours before the image is delivered.

Note: Refund requests are handled by Pixxel's support team and processing times are 4-7 Business Days.