Aurora 101

After an image is captured, Aurora provides several delivery speed options. While the default processing time is 36 hours, you can request faster turnaround for an additional uplift fee. The uplift is calculated as a percentage of the base imagery cost.

Select the delivery option that best matches your mission requirements:

• 36 hours (Default) – Standard processing at no extra cost.
• 24 hours (Coming Soon) – Faster access to processed imagery for a 20 % uplift. This will be coming soon.

Need support or further information about the delivery timeline? Contact our support team—we’re happy to help.

When placing a capture request on Aurora, you can select from the following timeline options. Uplift charges vary based on how soon the capture is needed. For Expedited, Critical, and Assured tasking, charges apply regardless of cloud cover.

Important Notes

• Flexible captures do not incur any uplift and are scheduled with a broader lead time.
• Expedited, Critical, and Assured captures are charged irrespective of cloud cover. This means that even if the resulting image has cloud obstruction, the full amount will still be billed due to the prioritized scheduling and resource allocation required.
• Assured captures guarantee acquisition on a specific date with at least 7 days' notice.

These uplift tiers help prioritize satellite tasking and ensure timely delivery based on your needs. For optimal results and cost efficiency, select the timeline that best matches your urgency and tolerance for cloud cover.

If you're unsure which option suits your use case, our Customer Success team is happy to help.

Aurora currently delivers hyperspectral imagery as individual strips (segments of the full satellite capture). Clipping to custom areas or mosaicing multiple strips into a seamless scene will be available in a future release.

Pixxel’s Firefly constellation, consisting of six satellites, enables scheduled recurring captures of your Area of Interest (AOI) for consistent monitoring over time.

Available Recurrence Options

When placing a monitoring order, you can select from the following recurrence frequencies:

• Weekly (Coming soon, after the launch of the rest 3 satellites in the constellation)

• Bi-weekly

• Monthly

• Bi-monthly

• Quarterly

Minimum Requirements for Monitoring Orders

To qualify as a monitoring order, your request must meet these criteria:

• A minimum of 4 recurrences must be scheduled

• The time range selected must be sufficient to accommodate all recurrences

Choosing the End Date

You can define the duration of your monitoring order in one of the following ways:

• Select an end date up to two years from the start date

• Choose a custom end date using the calendar (ensure it allows for at least 4 recurrences)

• Specify the number of ocurrences, and the system will calculate the required duration automatically

Viewing Recurrence Details

Once your order is created, you can click on "View Recurring Orders" to see the planned time windows for each scheduled capture.

How to Use the Heatmap on the Explore Page?

The Heatmap on Aurora’s Explore page helps you visualize Pixxel's Archive imagery across the globe.

What does the Heatmap show?

When enabled, the Heatmap displays pins on the global map, each representing a Pixxel Archive image. These pins help you quickly identify where imagery is available.

Unlocked vs. Locked Images

• Unlocked Images are free to view in full resolution. These are provided as samples to help you understand the quality and type of data available.

• Locked Images require a purchase before you can view them in detail.

Filtering the Heatmap

To tailor your view, click the Heatmap icon and use the filter options in the pop-up:

• Show only Unlocked imagery by disabling Locked images

• Show only Locked imagery by disabling Unlocked images

• Or view both

This allows you to focus on the data most relevant to your needs. You can also filter by the data collection of choice.

Ordering Satellite Imagery

This guide walks you through ordering satellite imagery, from selecting your area of interest to completing your purchase.

What's Covered:

• Account setup 
• Create a new order
• Place order 
• Completing Your Purchase

Step 1: Account setup 

Sign up to Aurora to create your org. Once you have created an org, add members and projects to get started.

Step 2: Complete your KYC/KYB (for compliance)

Navigate to: Order Desk → Order New Image

You will be required to complete the KYC/KYB, for more information refer to this article.

Step 3: Creating your Order

• Choose your Area of Interest (AOI) by drawing on the map or uploading
• Set capture time window

Step 4: Add to cart

Before adding to cart:

• Select your required parameters
• Click "Check feasibility" to verify satellite availability
• Once feasible, click "Add to cart" to proceed

Step 5: Completing Your Purchase

Before placing your order:

• Review the order summary
• Check your available tokens
• Click "Place order" to complete purchase

Note: For recurring orders, ensure you have sufficient tokens in your wallet 2 days before each upcoming occurrence.

In case you have any further questions, please reach out to support

1 min Video Tutorial -

This guide walks you through the process of ordering new satellite imagery through the Order Desk. 

Getting Started

1. Navigate to the Explore page

2. Click on "Pixxel Constellations" in the dropdown menu

• Choose your preferred satellite options:
  • Pixxel-TD01
  • Pixxel-TD02 

Note: You can select either one or both

Finding Available Imagery

1. Explore the world map to locate available imagery
2. Look for red location markers indicating capture points
3. Zoom out to view the global distribution of available imagery

1. Click on a marker to preview available images for that location

Hover over the image on the right to access 

Click "Add to cart" for your desired image

1. Fill out the order form:
   • Name your order
   • Select appropriate use case
   • Assign to a project (if applicable)
2. Confirm by clicking "Add to cart"

Checkout Process

• Access your cart via the cart icon in the left sidebar

• Review your selected imagery
• Click on Place order to place the order

Once your order is processed, your satellite imagery will be available in the catalogue

In case you have any further questions reach out to: support@pixxel.space

Organization Setup & Management

In this guide, you'll learn how to manage your organization's essential features, including member access, team structures, projects, and security settings.

What's Covered:

• How to Access Organisation Settings
• Adding and Managing Team Members
• Creating and Organizing Teams
• Setting Up Projects
• Configuring Security Settings

How to Access Organisation Settings

1. Click the profile icon in the top left corner
2. Select "Organisation settings" from the menu
3. Use the left sidebar to navigate between different sections

Adding and Managing Team Members

Access member management through the Members section to:

• Invite new team members via email
• Assign appropriate user roles
• Manage existing member permissions

On clicking on "invite people" you can invite users via Email and select the user Role

Creating and Organising Teams

Use the Teams section to:

• Create new teams
• Organise team structures
• Manage team memberships

Setting Up Projects

Through the Projects section, you can:

• Create new projects
• View your projects or all organisation projects
• Manage project settings and access

Note: Under "My Projects" you can view "My Projects" or "All Projects"

Configuring Security Settings

Control your organisation's security through:

• Email domain management
• Access permissions

Supported Geometry Types:

• Polygons (single enclosed areas)
• Multi-Polygons (multiple separate polygons)
• Points (individual coordinates - map selection only, no uploads)

Pixxel Satellite Data Ordering Guidelines

✅ Do's

• Keep total area under 5,000 sq km per order
• Ensure polygons are within 200 sq km of each other
• Select points directly on the map interface
• Submit orders with compliant geometries for faster processing

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❌ Don'ts

• Exceed 5,000 sq km total area in a single order
• Place polygons more than 200 sq km apart
• Upload point-based orders
• Submit orders that violate size or distance limitations

Reason: AOI too large

Reason: AOI too far apart (marked with the red dotted lines)