General Support Articles

This guide provides an overview of Pixxel's satellite imagery specifications, data products, and processing levels.

For complete technical details, please refer to the attached Product Specification Document.

Data Products

• VNIR Imagery (Firefly)
  • 470-900 nm spectral range
  • 5m resolution
  • Fireflies-3 Operational, 3 more (FFLY-1, 2, 3) available from 2026 Q1
• VSWIR Imagery (Honeybee)
  • 470-2500 nm spectral range
  • 5m resolution
  • Launching 2026 onwards

Key Technical Parameters

• 1-4 day revisit time
• Multiple processing levels (L2A, L1C)
• Standard GeoTIFF delivery format

Note: For detailed specifications or support inquiries, contact support@pixxel.space

1. What is the global coverage & temporal resolution?
   
   Temporal Resolution: Within ±30° latitude: < 7 days | Above +30° and below -30°: < 4 days
   Global Coverage: Between ±80 deg latitude, satellites can capture any location on Earth.

2. How can you easily access the Pixxel data? Using APIs or any other generic framework.
   
   Pixxel’s API enables programmatic access to Aurora’s imagery products and ordering system. Users can automate tasking, place orders with custom parameters (AOI, cloud cover, off-nadir angle, bandsets), track status, and download imagery in flexible formats with tailored spectral combinations.
   
   Detailed API documentation is included in the Pixxel Developer Guide.
    
3. What will be the latency involved in getting the data post order (in hrs or days)? Also, the latency difference b/w the archive imagery and tasked image capture?
   
   Capture to delivery: 14–30 days post tasking order, depending on cloud/weather conditions.
   
   Archival imagery: Pre-existing images in the Aurora Catalogue, available for instant purchase and download.
   
   Tasked imagery: Requires a new capture; delivery takes 14–30 days after order placement, subject to weather conditions.

4. What would be the difference in the price b/w archive & new (on order) imagery?
   
   Below is a table illustrating the pricing difference between Tasking and Archival imagery
   
   

For more information on discounts as per entity, we have a Pricing List in place.

5. What is the price difference in bulk v/s single tile imagery order?
   
   Pricing for Pixxel imagery is not based on individual tiles—there is no cost difference between a single tile and one within a bulk order. Instead, pricing depends on the total volume purchased, with larger orders benefiting from volume-based tiers or negotiated pricing rather than per-tile discounts.
    
6. What would be the limit of captures which we can task within a particular time frame?
   
   There is no fixed limit on the number of captures that can be tasked within a particular time frame. Customers can submit multiple tasking requests based on their operational needs. The actual capture scheduling will depend on satellite availability, orbital passes, weather conditions, and priority of tasking requests.

7. Some reports on data quality if possible compared to other constellations like EMIT, EnMAP
   
   Our technical teams are currently preparing detailed data quality and benchmarking analyses comparing Pixxel with missions such as EMIT and EnMAP. Our Product Specification Guide outlines the key operational and satellite-level specifications and provides an overview of expected data performance. 
    
8. How long is the constellation supposed to be operational in the future?
   
   The Pixxel constellation is expected to be operational for approximately 7 years. This operational lifetime allows for sustained hyperspectral data collection and continuity of observations over the mission duration.

For a detailed view of bandset selection, please refer to the link attached. 

If you’d like to view the list of bands for each bandset, please refer here or OrderDesk.

For custom bandsets, please reach out to Pixxel support. 

All of Pixxel’s legal documents are publicly available on our website for your reference. These include our privacy policy, terms of service, and license agreements.

• Privacy Policy
• Terms and Conditions
• Aurora End User License Agreement (EULA)
• Imagery End User License Agreement (Imagery EULA)

Please review these documents to understand your rights and responsibilities when using our products and services.

Need help? Here are all the ways to reach Pixxel's Customer Success team.

📞 Call Us

Country	Phone Number	Call Charges
USA	+1 856-447-6543	Toll free
Canada	+1 778-909-7285	Toll free
England	+44 808 160 7105	Toll free
India	+91 95916 58498	Local charges are applicable
Rest of the World	+1 856-447-6543	International charges are applicable

Phone Support

Speak directly with our representatives:

Country	Phone Number	Call Charges
USA	+1 856-447-6543	Toll free
Canada	+1 778-909-7285	Toll free
England	+44 808 160 7105	Toll free
India	+91 95916 58498	Local charges are applicable
Rest of the World	+1 856-447-6543	International charges are applicable

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