This guide provides an overview of Pixxel's satellite imagery specifications, data products, and processing levels.

For complete technical details, please refer to the attached Product Specification Document (V.2.1, Oct 2024).

Data Products

• VNIR Imagery (Firefly)
  • 470-900 nm spectral range
  • 5m resolution
  • Launching Q1-Q2 2025
• SWIR Imagery (Honeybee)
  • 470-2500 nm spectral range
  • 5m resolution
  • Launching 2026

Key Technical Parameters

• 1-4 day revisit time
• Multiple processing levels (L2A, L1C, L1B)
• Standard geoTIFF delivery format

Note: For detailed specifications or support inquiries, contact support@pixxel.space

This page displays all available VNIR bands, along with the default bandset offerings for various use cases.

Default bandsets - Link

For custom bandsets, please reach out to support for more information. 

Before placing an order, you’ll need to complete the organization verification (KYB) process. If you’re operating as an individual, personal verification (KYC) will be required instead. To do this, head to Order Desk and click on the appropriate option.

Important: Have personal identification documents ready before starting for a smooth verification process.

Topics:

1. Know Your Business (KYB) Process
2. Know Your Customer (KYC)  Process

1. Know Your Business (KYB) Process

Step 1: Registration

• Enter email address on the registration page
• 

Step 2: Email Verification

• Check inbox for verification code
• Enter code in designated fields.

Step 3: Company Search

• Enter the country where your business is based
• Enter company name
• [Optional] Provide jurisdiction code (PIN code)
• [Optional] Enter registered business address 

• Click "Confirm" to search

Step 4: Select Your Company

• Choose company from search results. 

• If your company is not listed, use the "Can't find the company" option.
• Click "Confirm" to continue 

Step 5: Business Data

• Confirm company's status (Active/Inactive)
• Enter company registration number

• Click "Submit"

Step 6: Document Upload

Please upload the following documents:

• Certificate of Incorporation
• Tax Document equivalent
• Do any of the individuals or entities described above have any association with any foreign governments or foreign government-controlled entities? If so, please mention it with documentation. 

• Click "Submit" when all documents are uploaded 

Step 7: Completion

• View "Onboarding Completed" screen

• Verification takes 24-48 hours 

2. Know Your Customer (KYC) Process

Step 1: Registration

• Enter email address on the registration page

• Click "Confirm" to create account

Step 2: Email Verification

• Check inbox for verification code

Step 3: Personal Information

• Enter personal details:

Step 4: Identity Verification

• Select country of residence

Step 5: Document Upload

• Select issuing country
• Choose document type (passport, ID card, residence permit, driver's license)
  • Take clear photo with all corners visible

• Upload through the platform

Note: KYC can also continue this through your phone:

• You will receive status updates (if you proceeded via phone, updates will display there)

• Wait for "Submitted" status
• Click "Submit" 

Step 6: Completion

• View "Onboarding Completed" screen

• Verification processed within 24-48 hours

Email Us: Click here [OR] support@pixxel.space

WhatsApp Us: Click here

Call us 

Country	Phone Number	Call Charges
USA	+1 856-447-6543	Toll free
Canada	+1 778-909-7285	Toll free
England	+44 808 160 7105	Toll free
India	+91 95916 58498	Local charges are applicable
Rest of the World	+1 856-447-6543	International charges are applicable

Phone Support

Speak directly with our representatives:

Country	Phone Number	Call Charges
USA	+1 856-447-6543	Toll free
Canada	+1 778-909-7285	Toll free
England	+44 808 160 7105	Toll free
India	+91 95916 58498	Local charges are applicable
Rest of the World	+1 856-447-6543	International charges are applicable

Other channels to reach support:

Request a call back - Click Here

Whatsapp support - Click Here

Email support- Click here

Email Sales

Get in touch with our sales team via email for any inquiries or assistance:

sales@pixxel.space

Ready to join our team? Explore exciting career opportunities at Pixxel and be part of our mission.

View Open Positions →

Email us at: 

join@pixxel.space

Get in touch with our marketing team via email for any inquiries, collaborations, or assistance:

marketing@pixxel.space